We accept returns on our hardware products if they are in new condition, meaning undamaged and not tampered with. Please read the following guidelines.
- You have 14 days to request a return from the date you receive it.
- Please ensure that product you’re returning is complete, including all the parts, documentation, and packaging.
- Shipping charges that you paid when ordering are not refundable.
How to Initiate a Return
Contact [email protected] or send an email via our Contact form notifying us that you would like to return your device.
Using the courier of your choice, have the device shipped back to our warehouse at via Brustolon 14, Abano Terme, Padova, Italy, 35031.
Please note that you are responsible for the return shipping costs
Receiving your Refund after Returns
Upon return, the device will be checked for damages and tampering. If it is in perfect condition, we will initiate a refund, this may take up to 10 business days.